Exchange & Replace Policy

Exchange Eligibility

• We offer exchanges for women's ethnic wear products in case of manufacturing defects or wrong dispatch.
• Exchange requests must be initiated within 24 hours (1 day) of receiving your consignment.
• Products must be completely unused, unwashed, and in original brand packaging with all tags and barcodes intact.

Exchange Process

1. Contact our customer support team within 24 hours of package delivery.
2. Share an unboxing video and clear parcel photos showing the issue via WhatsApp to +91 84606 40039 or email ramaexport069@gmail.com.
3. Provide your Order ID and catalog name.
4. Our export desk will review and guide you through the prompt replacement / dispatch process.

Exchange Timeline & Shipping

• Verification: 1-2 business days upon submission of proof.
• Replacement Dispatch: 2-3 business days after verification.
• We bear the shipping cost for sending the verified replacement catalog / item.

Contact Information